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Customer Service Specialist
2 months ago
Job Title: Repairs Planner
Location: Remote
Employment Type: Temporary Contract
Duration: 3 months, flexible start
Salary Range: £11.98 to £13.46 per hour (commensurate with experience)
Work Schedule: Monday to Friday, 08:45-17:15 with flexible hours
About the Role:
We are seeking an experienced Customer Service Advisor to join our team as a Repairs Planner. As a key member of our service delivery team, you will play a pivotal role in ensuring the smooth operation of our repair services.
Key Responsibilities:
- Engage with customers to determine their repair requirements
- Create and coordinate work orders for contractors
- Collaborate with subcontractors and external teams to ensure prompt repair completion
- Effectively manage shared inboxes to address customer queries
Requirements:
- Exceptional telephone etiquette and ability to clearly explain technical information
- Proficiency in IT systems and software, including customer databases and spreadsheets
- Strong process-driven approach to manage and organise customer queries
- Minimum of two years of customer service experience
- Excellent written and verbal communication skills
Futures Recruitment Ltd is a leading recruitment agency specialising in temporary and contract placements. We are committed to providing exceptional service to our clients and candidates alike.
