Branch Operations Leader

3 weeks ago


Oxford, Oxfordshire, United Kingdom Lawsons Whetstone Full time

Branch Operations Leader

Reports to: Area Manager

Position type: Permanent

About Lawsons Whetstone

Lawsons Whetstone stands as a prominent independent Timber, Building & Fencing Merchant, proudly serving the London and South East regions. As we continue to thrive in our operations, we are excited to present this opportunity for a dedicated professional to oversee our branch.

The Role

The Branch Operations Leader will be instrumental in inspiring and guiding the branch team to meet sales targets, enhance gross margins, and achieve other critical business objectives. This role requires a comprehensive and strategic management approach to foster ongoing growth and operational enhancements.

What We Offer...

- Competitive Salary

- 25 Days Holiday + Bank Holidays + Annual Celebration Day

- Profit Share Scheme

- Death In Service Benefit

- Income Protection Scheme

- Cycle to Work Initiative

Key Responsibilities...

- Build and sustain robust customer relationships through effective branch account management, utilizing face-to-face interactions, phone calls, and email communications.

- Gain a thorough understanding of customer requirements and their specific areas of expertise.

- Oversee customer and project pricing strategies, including adjustments for inflation and price increases, to enhance profit margins.

- Formulate and uphold individual customer and branch sales strategies, focusing on customer retention and account management.

- Collaborate closely with assigned manufacturers and distributors to ensure alignment with our operational expectations.

- Adhere to account limits while supporting customer credit management.

- Lead, motivate, and manage the branch team towards achieving collective success.

- Develop and mentor the branch team to realize their full potential.

- Address and manage any performance-related issues effectively.

- Ensure the smooth execution of daily branch operations encompassing sales, administration, and logistics.

- Conduct regular performance reviews with staff to foster growth and improvement.

- Oversee the management of the branch's vehicle fleet in compliance with company transport policies.

- Drive sales and gross margin improvements for new trading accounts.

We Seek Candidates Who...

- Demonstrate a proven ability to cultivate existing and new business opportunities.

- Possess a strong understanding of Health & Safety regulations.

- Exhibit a successful track record in managing and motivating a branch team.

- Have a history of enhancing business profitability.

- Show strong influencing and negotiation skills.

- Possess excellent organizational capabilities.

- Have a proven ability to resolve problems effectively.

- Display strong business acumen.

- Maintain a results-oriented and sales-driven focus.

- Exhibit exceptional leadership and coaching abilities.



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