Branch Leader

2 months ago

Oxford, Oxfordshire, United Kingdom Bank of America Full time

About the Role

This position is responsible for overseeing the daily operations of a financial center and its employees. Key responsibilities include managing the center as a business unit, fostering a team environment, and instilling a client-centric and risk culture. The ideal candidate will have experience in leadership and be able to drive business results through effective management routines and coaching.

Key Responsibilities

  • Develop and manage talent, including proactive sourcing of candidates
  • Manage client traffic, engaging and routing clients, and fostering client retention
  • Manage business results through formalized management routines and coaching
  • Create a world-class client experience environment
  • Manage market-level initiatives prescribed by market leaders
  • Drive operational excellence by engaging employees on business strategy
  • Manage organizational priorities and effective execution

Managerial Responsibilities

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role:

  • Break down barriers to create a more inclusive environment that supports company diversity and inclusion goals
  • Challenge end-to-end process efficiency and effectiveness, champion data-driven decision-making, and remove obstacles to optimize operations
  • Contribute to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success
  • Inspect and challenge risk controls, governance, and culture to ensure the timely identification, escalation, debate, and remediation of risk across the organization
  • Coach to sustain and elevate organizational performance while differentiating to ensure pay for performance
  • Efficiently allocate and manage resources across the organization to drive short- and long-term profitability
  • Inspect and manage the health of the bench to ensure succession for the organization, while supporting enterprise talent needs
  • Mobilize organizational resources to deliver the full range of the bank's capabilities to meet client needs and gain competitive advantage

Required Qualifications

  • 1+ years of leadership experience demonstrated through coaching, training, or motivating a diverse work team
  • Enthusiasm, a strong work ethic, and intense focus on results, acting in the best interest of the client
  • Collaboration and relationship-building skills
  • Passion, commitment, and drive to deliver an experience that improves clients' financial lives
  • Ability to identify solutions for clients based on their needs and resolve problems independently or bring in others as needed
  • Effective communication and problem-solving skills
  • Ability to learn and adapt to new information and technology platforms
  • Strong critical thinking and problem-solving skills
  • Ability to follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
  • Efficient time management and capacity allocation
  • Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment
  • Ability to interpret performance results, find opportunities to drive success, and hold others accountable to results
  • Flexibility to work weekends and/or extended hours as needed

Desired Qualifications

  • 1+ years of management experience, including hiring, coaching, and developing direct reports
  • Experience in financial services and knowledge of financial services industry, products, and solutions
  • Experience working in an environment with individual and team goals where goals were routinely met or exceeded
  • Bilingual skills

Skills

  • Customer Service Management
  • Performance Management
  • Coaching
  • Customer and Client Focus
  • Talent Development
  • Risk Management
  • Sales Performance Management
  • Business Operations Management
  • Recruiting
  • Result Orientation
  • Referral Management
  • Leadership Development
  • Inclusive Leadership
  • Prioritization
  • Problem Solving

Minimum Education Requirement

High School Diploma / GED / Secondary School or equivalent

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