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Branch Operations Leader

2 months ago


Oxford, Oxfordshire, United Kingdom Lawsons Whetstone Full time

Branch Operations Leader

Reports to: Area Manager

Position type: Permanent

About Lawsons Whetstone

Lawsons Whetstone stands as a prominent independent Timber, Building & Fencing Merchant in the London and South East region. With a rich history and a commitment to excellence, we pride ourselves on delivering quality products and services to our customers.

The Role

As the Branch Operations Leader, you will be at the forefront of driving sales and profitability within your branch. Your leadership will inspire and motivate your team to meet and exceed business objectives while fostering a culture of continuous improvement.

What We Offer...

- Competitive Salary

- 25 Days Holiday + Bank Holidays + Annual Celebration Day

- Profit Share Scheme

- Death In Service Benefit

- Income Protection Scheme

- Cycle to Work Scheme

Key Responsibilities...

- Build and maintain robust customer relationships through effective account management, utilizing face-to-face interactions, phone calls, and email communications.

- Gain a comprehensive understanding of customer needs and their specific areas of expertise.

- Oversee pricing management for customers and projects, ensuring alignment with market trends to enhance profit margins.

- Develop and implement tailored sales plans for individual customers and maintain strong retention of trading accounts.

- Collaborate closely with manufacturers and distributors to ensure clarity on our expectations and requirements.

- Ensure compliance with credit limits and assist in managing customer credit control.

- Lead, manage, and inspire the branch team to achieve collective success.

- Coach and develop team members to reach their full potential.

- Address and manage underperformance effectively.

- Ensure the efficient execution of daily branch operations in sales, administration, and logistics.

- Conduct regular performance reviews with staff to foster growth and development.

- Manage the fleet of vehicles in accordance with company transport policies.

- Drive sales and gross margin growth for new trading credit accounts.

We Seek Candidates Who...

- Demonstrate a proven ability to cultivate both existing and new business opportunities.

- Possess a strong understanding of Health & Safety regulations.

- Have a track record of successfully managing and motivating a branch team.

- Exhibit a history of enhancing business performance profitability.

- Show strong influencing and organizational skills.

- Have a proven ability to resolve problems effectively.

- Display strong business acumen with a results-oriented mindset.

- Possess excellent leadership and coaching capabilities.