Client Services Advisor

4 weeks ago


Eastleigh, Hampshire, United Kingdom Service Care Solutions Full time £26,959

Position Title:
Client Services Advisor
Type: 3 Month Fixed-Term Contract (Possibility of Permanent Role)

Overview:

The Client Services Team is committed to addressing customer inquiries and concerns both verbally and in writing efficiently.

Client Services Advisors play a crucial role in assisting the team by overseeing the customer-facing communication channels, documenting, prioritizing, and distributing cases, preparing necessary information to aid in complaint investigations, and executing various administrative duties as needed.

Responsibilities include managing the Client Services and Engagement Inbox, ensuring precise prioritization of incoming communications and evaluating risk within the established service level agreements.

Effectively manage interactions with both internal and external parties, including regulatory bodies and local government representatives, while addressing service inquiries from clients via telephone as required.

Maintain and update the Client Services Team's databases and tracking systems, ensuring accuracy for escalated complaints and regulatory inquiries.

Perform general administrative functions, including documenting, logging, and resolving complaints, while ensuring high-quality data management within the organization's systems.

Assist in the administration of escalated complaints, which includes compiling customer documentation and participating in meetings to produce comprehensive and accurate records.

Gather information to support regulatory investigations and respond to inquiries from oversight bodies.

Compile information to assist with requests from Data Protection, Legal, and Insurance Teams.

Support the broader Client Services Team with additional administrative tasks as necessary.

Conduct customer satisfaction assessments via text and phone following the completion of the complaint resolution process.



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