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Customer Service Coordinator
1 month ago
{"h1": "Customer Relations Coordinator Job Description", "p": "At William Grant & Sons, we are seeking a highly skilled Customer Relations Coordinator to join our team. As a key member of our commercial operations team, you will be responsible for providing best-in-class customer service, managing total demand, and supporting the delivery of commercial and operational goals.
Key Responsibilities:
* Support commercial teams in all distributor changes, adhering to business guidelines.
* Analyze trends and seasonal profiles for key markets to support and advise commercial teams.
* Process sales orders daily, ensuring compliance with commercially agreed terms of sale.
* Manage all shipments and cost per case to market, ensuring delivery to customers on time and in full.
* Minimize excess and slow-moving stock in line with agreed targets.
* Support and manage new product introductions in line with commercial and marketing requirements.
* Develop and maintain professional relationships with third parties and ODCs.
* Attend monthly SLA and S&OP meetings with key distributors/ODC markets.
What We Offer:
* Competitive salary and benefits package
* Generous holiday entitlement
* Private healthcare
* Defined contribution pension plan
* Employee Assistance Programme
* Life Assurance cover
* Product allocation
* Cycle to Work scheme
* Charity donation scheme
* Learning resources
If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Please note that this job description is a summary of the main responsibilities and requirements for the role. The full job description and requirements can be discussed during the interview process.
We are an equal opportunities employer and welcome applications from all qualified candidates.
Thank you for considering this opportunity to join our team.
Best regards,
[Your Name]"}
