Program Manager

17 hours ago

London, Greater London, United Kingdom Amazon Full time
Program Manager - Amazon Marketplace

We are seeking a talented Program Manager to support our Amazon Marketplace business in several areas, including Operations, Fulfillment, Seller Experience, and Seller Performance. As a key link between the Seller Support organization and business teams, you will be responsible for surfacing Trustbusters and driving solutions by building collaborative relationships with various business and program teams.

Key Responsibilities
  1. Identify gaps and pain points in existing processes and drive improvements with local and global teams.
  2. Analyze data on weekly, monthly, and quarterly performance to isolate issues and collaborate with Program and Product owners to determine long-term solutions.
  3. Track progress of different initiatives and move quickly to get stakeholder help to manage through obstacles to achieve objectives.
  4. Serve as the primary escalation point for local leadership teams and Program Managers on all topics related to the project.
  5. Drive adoption of internal mechanisms and performance metrics.
  6. Communicate performance, articulate root-cause analysis, and link to specific improvement areas.
  7. Incorporate benchmarks from local competitors and best practices from other geographies to incorporate locally.
Requirements

Bachelor's degree
- 4+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- 2+ years of working cross-functionally with tech and non-tech teams experience
- Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL

Preferred Qualifications
- 2+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

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