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Team Leader

2 months ago

Longford, Telford and Wrekin, United Kingdom Travelex Full time

Job Summary:

We are seeking a highly motivated and experienced Team Leader to join our team at Travelex. As a Team Leader, you will be responsible for leading a team of professionals in a fast-paced airport environment, ensuring excellent customer service and driving business results.

Key Responsibilities:

  • Lead a team of customer-facing staff, providing guidance and support to ensure exceptional customer service.
  • Develop and implement strategies to drive sales growth and improve customer satisfaction.
  • Manage and motivate team members to achieve sales targets and exceed customer expectations.
  • Monitor and maintain high standards of customer service, ensuring a positive experience for all customers.
  • Collaborate with other teams to achieve business objectives and improve operational efficiency.
  • Stay up-to-date with industry trends and developments, applying knowledge to drive business growth and improve customer satisfaction.

Requirements:

  • Proven experience in a leadership role, preferably in a customer-facing environment.
  • Excellent communication and interpersonal skills, with the ability to motivate and inspire team members.
  • Strong business acumen, with the ability to analyze data and make informed decisions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Knowledge of foreign exchange and customer service principles, with a passion for delivering exceptional customer experiences.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.