Team Leader

2 weeks ago

Longford, Telford and Wrekin, United Kingdom Travelex Full time
Job Title: Team Leader

Job Type: Permanent

Hours per week: 37.5

Salary: £30,005 per annum

Working Pattern: Between 4.30am and 11pm

Shift patterns: 5 on 3 off

Benefits:

  • Free Parking onsite at for your shift
  • 25 days plus bank holidays pro rata and the chance to buy up to 5 days,
  • Employee discount platform with Everyday Rewards by Bravo at hundreds of shops & online stores
  • Employee Assistance Program
  • Life & Dental Insurance, Critical Illness Cover
  • Staff canteen – 50% discount on food
  • Discounted Heathrow Express Train Tickets
  • Discounts with some Retails on site with Airport ID

As a Team Leader at Travelex, you will be responsible for leading a team of customer-facing staff, providing exceptional customer service, and driving sales growth.

Key Responsibilities:

  • Building strong relationships with the surrounding business & creating a positive working environment for Travelex staff
  • Driving performance and improvement along with general management duties & responsibilities
  • Monitoring and implementing best practice around legal and regulatory standards and adhering to Travelex compliance procedures
  • Positive people management, which will include rostering, coaching and supporting your team through regular performance review
  • Being ready to 'roll up your sleeves' providing support when required with processing foreign exchange transactions accurately and efficiently
  • Being able to adapt to working under pressure due to seasonal periods
  • Effectively communicating with both customers and colleagues

Requirements:

  • Formal HR process experience- You'll need to have experience in Return to works, investigations, disciplinary and performance management.
  • Great communicator – You'll find talking with people and building relationships comes naturally to you. You'll not only be a great talker, but a good listener who is understanding of people and their needs.
  • Desire to succeed – You'll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.
  • Sales Experience – Be able to drive your team to success by using KPIs and effective Coaching and Development

Interview Process:

  • Step 1 – Our team of Talent Acquisition Partners will review your application and get in touch with you if they think your experience fits the brief and conduct an initial screening call.
  • Step 2 – You'll be invited to a face-to-face interview at the airport to meet with our Bureau Manager. Here we'll give you more insight into Travelex and the role whilst finding out a bit more about you. Given you'd be working with vast amounts of money on a regular basis they'll also be a small numerical test too that'll you'll complete.
  • Step 3 – If successful we'll reach out and offer the opportunity to join Travelex as our newest employee. If you're unsuccessful, we'll still reach out to you to provide detailed feedback. We owe you that much as an employer who's dedicated your time to meet with us.

About Travelex:

We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers' access to international money, however and whenever

At Travelex, we value diversity and are an equal opportunity employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

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