Housing Ombudsman Support Officer

6 days ago


City of Westminster, Greater London, United Kingdom Novax Recruitment Ltd Full time

Job Summary:

We are seeking a highly skilled Senior Complaints Officer to join our team at Novax Recruitment Ltd. As a key member of our housing team, you will be responsible for managing and resolving complex complaints and enquiries from residents, Cabinet members, MPs, and the Housing Ombudsman.

Key Responsibilities:

  • Act as a point of contact for residents wishing to raise a complaint or general enquiry, providing an effective front-line housing information and advice service.
  • Manage and draft responses to enquiries from Cabinet members, MPs, and Ombudsman, ensuring that deadlines for responses are met and high-quality standards are maintained.
  • Support the creation of case files for the Housing Ombudsman and ensure the complaints system is maintained and complaints and enquiries are recorded within target times.
  • Manage information within the Housing Team to ensure responses to complaints and enquiries are comprehensive and meet the requirements of the City Council and Housing Ombudsmen.

Requirements:

  • Experience of investigating complex complaint investigations, preferably in housing.
  • Ability to write a technical response in lay terms to ensure it is understood.
  • Experience of contacting residents to understand their complaint and to explain your decision over the phone.
  • Public sector experience is desirable.

What We Offer:

As a Senior Complaints Officer at Novax Recruitment Ltd, you will have the opportunity to work with a dynamic team and contribute to the delivery of high-quality housing services. We offer a competitive salary and a range of benefits.



  • City of Westminster, Greater London, United Kingdom Service Care Solutions Full time

    Job Title: Senior Complaints Officer - Housing SpecialistJob Summary:We are seeking a highly skilled Senior Complaints Officer to join our team at Service Care Solutions. As a Senior Complaints Officer, you will play a vital role in supporting our clients to manage and respond to complaints effectively.Key Responsibilities:Act as a point of contact for...


  • City of Westminster, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Job Summary:We are seeking a highly skilled Senior Complaints Officer to join our team at Novax Recruitment Ltd. As a key member of our housing team, you will be responsible for managing and resolving complex complaints and enquiries from residents, Cabinet members, MPs, and the Housing Ombudsman.Key Responsibilities:Act as a point of contact for residents...


  • City of Westminster, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Job Summary:We are seeking a highly skilled Senior Complaints Officer to join our team at Novax Recruitment Ltd. As a key member of our housing team, you will be responsible for managing and resolving complex complaints and enquiries from residents, Cabinet members, MPs, and the Housing Ombudsman.Key Responsibilities:Act as a point of contact for residents...

  • Complaints Officer

    7 days ago


    City of Westminster, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Job Summary:Novax Recruitment Ltd is seeking a highly skilled Senior Complaints Resolution Specialist to join our team. As a key member of our Housing Team, you will be responsible for providing an effective front-line housing information and advice service, dealing proactively with complaints and enquiries, and managing information to ensure high-quality...

  • Housing Officer

    2 months ago


    City of Westminster, Greater London, United Kingdom Adecco Full time

    Are you passionate about making a difference in the housing sector? Are you skilled in housing management and looking for a temporary opportunity? Our client, a leading provider in the housing sector, is seeking a dedicated and experienced Housing Officer to join their team.As a Housing Officer, you will play a vital role in managing and maintaining the...


  • City of Westminster, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Job Summary:We are seeking a highly skilled Senior Complaints Officer to join our team at Novax Recruitment Ltd. As a key member of our housing team, you will be responsible for providing exceptional customer service and resolving complex complaints in a fair and timely manner.Key Responsibilities:Act as a point of contact for residents wishing to raise a...


  • City of Westminster, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Job Summary:We are seeking a highly skilled Senior Complaints Officer to join our team at Novax Recruitment Ltd. As a key member of our housing team, you will be responsible for providing exceptional customer service and resolving complex complaints in a fair and timely manner.Key Responsibilities:Act as a point of contact for residents wishing to raise a...


  • City of Westminster, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Job Summary:Novax Recruitment Ltd is seeking a highly skilled Senior Complaints Resolution Specialist to join our team. As a key member of our Housing Team, you will be responsible for providing an effective front-line housing information and advice service, dealing proactively with complaints and enquiries, and managing information within the team to ensure...


  • City of Westminster, Greater London, United Kingdom Hatched Recruitment Group Full time

    Job Title: Environmental Health Housing OfficerLocation: Hybrid - Office-based with potential for 1-2 days remote working per weekWork Pattern: Full-time, Monday to FridayAbout the Role:We're seeking a skilled Environmental Health Officer with a solid background in the housing sector to join our dedicated team at Hatched Recruitment Group. This role focuses...


  • City of Westminster, Greater London, United Kingdom Hatched Recruitment Group Full time

    Job Title: Environmental Health Housing OfficerLocation: Hybrid - Office-based with potential for 1-2 days remote working per weekWork Pattern: Full-time, Monday to FridayAbout the Role:We're seeking a skilled Environmental Health Officer with a solid background in the housing sector to join our dedicated team at Hatched Recruitment Group. This role focuses...


  • City of Westminster, Greater London, United Kingdom Hatched Recruitment Group Full time

    Job Advertisement: Housing Compliance and Safety Officer Join Our Team: Ensuring Safe and Compliant Living Environments Are you dedicated to promoting safety and compliance in residential settings? We are seeking a proactive Housing Compliance and Safety Officer to become a vital part of our team, contributing to our objective of upholding exceptional...


  • City of Westminster, Greater London, United Kingdom Look Ahead Care Support and Housing Full time

    Look Ahead Care Support and Housing is seeking a compassionate and dedicated Enhanced Support Worker to join our Mental Health service in Westminster.We offer a competitive salary of £28,069 per annum for a 40-hour workweek. Our comprehensive benefits package includes 25 days of annual leave, pension schemes, staff discounts, healthcare, and opportunities...


  • City of Westminster, Greater London, United Kingdom City of Westminster Council Full time

    Transforming Lives in WestminsterHousing in the City of Westminster Council is a world of extraordinary stories. Our team is an absolute force of nature at the heart of our community regeneration efforts. Regeneration isn't just about bricks and concrete. It's about building strong, vibrant communities.Your Role in Community DevelopmentAs a Housing and...


  • West End of London, Greater London, United Kingdom Hestia Housing Support Full time

    About the RoleHestia Housing Support is seeking a highly skilled and experienced Homelessness Prevention Specialist to join our Modern Slavery Response Team. As a key member of our team, you will play a crucial role in providing specialist support to advocates working with service users who are homeless or at risk of homelessness.Key ResponsibilitiesProvide...


  • City of Westminster, Greater London, United Kingdom VWA (Victoria Wall Associates) Full time

    Job Summary:VWA (Victoria Wall Associates) is seeking a highly skilled and experienced Receptionist to join our team on an ad hoc basis. As a key member of our team, you will be responsible for providing exceptional customer service, administrative support, and maintaining a professional environment.About the Role:Administrative Support: Provide...


  • City of Westminster, Greater London, United Kingdom VWA (Victoria Wall Associates) Full time

    Job Summary:VWA (Victoria Wall Associates) is seeking a highly skilled and experienced Receptionist to join our team on an ad hoc basis. As a key member of our team, you will be responsible for providing exceptional customer service, administrative support, and maintaining a professional environment.About the Role:Administrative Support: Provide...

  • Support Worker

    5 days ago


    City of Westminster, Greater London, United Kingdom Central Recruitment Services Ltd Full time

    Job Summary:Central Recruitment Services Ltd is seeking a skilled and compassionate Support Worker to join our team in the Westminster area. As a Floating Support Worker, you will play a vital role in providing housing-related support to clients at risk of homelessness, enabling them to live independently in their own homes.Key Responsibilities:Hold a...

  • Support Worker

    5 days ago


    City of Westminster, Greater London, United Kingdom Central Recruitment Services Ltd Full time

    Job Summary:Central Recruitment Services Ltd is seeking a skilled and compassionate Support Worker to join our team in the Westminster area. As a Floating Support Worker, you will play a vital role in providing housing-related support to clients at risk of homelessness, enabling them to live independently in their own homes.Key Responsibilities:Hold a...


  • City of Westminster, Greater London, United Kingdom Look Ahead Care Support and Housing Full time

    About Look Ahead Care Support and Housing Look Ahead is a leading provider of care support and housing services, dedicated to empowering individuals facing complex challenges. We strive to create a supportive and inclusive environment where everyone can thrive. Contract Management Lead We are seeking a compassionate and driven Contract Management Lead to...


  • City of Westminster, Greater London, United Kingdom Hatched Recruitment Group Full time

    About the Role:We are seeking a skilled Environmental Health Officer with a solid background in the housing sector to join our dedicated team at Hatched Recruitment Group.This role focuses on maintaining and improving residential housing standards by managing a varied caseload, including complaints related to damp, mould, overcrowding, and more.If you are...