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Customer Service Representative
2 months ago
We are seeking a highly organized and detail-oriented Customer Service Advisor to join our dynamic Head Office accounts team. As a key member of our team, you will be responsible for managing rent arrears, processing payments, and providing exceptional customer service to our clients.
Key Responsibilities- Rent Arrears Management: Chase and manage rent arrears, ensuring timely payments and resolving any disputes.
- Email Management: Respond to and manage incoming emails, providing clear and concise communication to our clients.
- Payment Processing: Conduct monthly payment runs to landlords and contractors, ensuring accuracy and efficiency.
- Bank Account Management: Manage and reconcile bank accounts, maintaining a high level of accuracy and attention to detail.
- Deposit Registration: Ensure deposits are properly registered, adhering to company policies and procedures.
- Auditing: Conduct contract and let sheet audits, identifying areas for improvement and implementing changes.
- Reporting: Complete reports as required for landlords and management, providing clear and concise information.
- Support: Provide support to branches and landlords, including regular meetings and training new staff.
- General Support: Assist the Client Accounts Manager and Financial Director with general accounts and administration tasks.
- Experience: Background in Administration, Customer Service, or Credit Control.
- Organisational Skills: Ability to maintain a methodical and logical approach, making work easy to understand for others.
- Technical Skills: Proficiency in Microsoft Office, particularly Excel and Word.
- Communication Skills: Strong interpersonal skills with the ability to collaborate and communicate effectively with both internal and external stakeholders.
- Self-Motivation: Ability to work independently and take initiative.
- Prioritization: Ability to manage workload and meet deadlines.
- Attention to Detail: High level of accuracy in all tasks.
- Flexibility: Willingness to work weekends during busy periods.
- Team Spirit: A passion for developing within a collaborative team environment.
- Annual Salary Reviews
- Social Events: Twice-yearly socials and a Christmas party.
- Free Parking
- Pension Scheme
- Smart Casual Dress Code
- Holiday Entitlement: 22 days + 8 bank holidays
- Free Tea & Coffee
- Career Progression Opportunities
