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Healthcare Administrative Coordinator

3 months ago

Epsom, Surrey, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

Position Overview

  • Join Epsom and St Helier University Hospitals NHS Trust as a Healthcare Administrative Coordinator, providing exceptional administrative assistance.
  • Collaborate with healthcare professionals, patients, and support staff in a welcoming team atmosphere.
  • Oversee administrative responsibilities including managing referrals through multiple channels.

Key Responsibilities

  • Operate within the Single Point of Access to ensure streamlined administrative services across Community Services.
  • Deliver high-quality administrative support to healthcare providers and management.
  • Address patient and referrer inquiries in a timely and professional manner.
  • Effectively manage patient referrals and scheduling of appointments.
  • Contribute to the evaluation and enhancement of systems.

About Our Organization

  • Epsom and St Helier University Hospitals NHS Trust is dedicated to providing outstanding care within the community through collaborative efforts.
  • We partner with various healthcare entities to ensure a commitment to high-quality, value-driven care.

Job Duties

  • Propose enhancements to administrative workflows for improved efficiency.
  • Accurately manage patient referrals and appointment scheduling.
  • Communicate professionally with general practitioners and clinical staff.
  • Effectively handle inquiries and correspondence.
  • Participate in team discussions and support departmental objectives.
  • Maintain accurate patient records and assist with data management tasks.
  • Utilize administrative software and tools proficiently.
  • Provide excellent patient service and support at clinic receptions.

Communication Skills

  • Respond to phone calls and inquiries promptly and courteously.
  • Ensure that patients and referrers receive accurate and up-to-date service information.
  • Professionally escalate complaints or incidents as necessary.
  • Exhibit professional telephone etiquette.

Personal Qualities

  • Demonstrate flexibility and adaptability to meet service demands.
  • Support colleagues and contribute to team development.
  • Effectively prioritize tasks to fulfill service requirements.

Additional Responsibilities

  • Comply with confidentiality policies and organizational regulations.
  • Engage in relevant training and professional development.
  • Promote a positive image of the organization and its services.

Candidate Profile

Essential Skills

  • Strong communication and problem-solving abilities.
  • Capacity to prioritize tasks and collaborate within a team.

Desirable Skills

  • Able to make decisions beyond routine responsibilities.

Qualifications

Essential

  • GCSE grade C or above in English and Maths, or equivalent qualifications.
  • Proficient typing skills.

Desirable Qualifications

  • NVQ Level 3 qualification is preferred.