Administrative Support Officer

2 months ago

London, Greater London, United Kingdom North Middlesex University Hospital Full time
Job Overview

An exciting opportunity has arisen for an Administrative Support Officer to join our Paediatric Liaison Team, which is part of the North Middlesex University Hospital's Community 0-19 Service. We are looking for a highly motivated and organized individual who will provide effective and efficient administrative support to the team and contribute to the smooth functioning of the service.

Main Responsibilities
  • Provide administrative support to the Paediatric Liaison Team, including data entry, document management, and record-keeping.
  • Collaborate with team members to ensure the timely and accurate processing of A&E attendance cards for children 0-19 years old.
  • Develop and maintain spreadsheets to track client data and ensure accurate and timely entry of necessary information.
  • Implement and maintain effective client and systems to ensure client records are kept safe, confidential, up to date, and accessible.
  • Process data protection enquiries and liaise with clinicians and external agencies to ensure that all necessary information is provided in an efficient and timely manner.
  • Attend and participate in meetings, take minutes, and distribute as appropriate.
  • Undertake administrative duties, including scanning, photocopying, uploading documents, and emailing other professionals.
  • Use email, RiO, Medway/Careflow, intranet, Internet, and Microsoft packages as required.
  • Answer telephone and email enquiries as required.
  • Provide cover for administrative staff during periods of leave and sickness.
  • Ensure the security of the premises when leaving.
  • Handle both routine and urgent matters using initiative and with minimal supervision.
Person Specification

Attributes/Skills

  • Relevant practical experience
  • 5 GCSE passes A – C grades or equivalent
  • Good knowledge and proficiency of Microsoft packages to include Word, Excel, PowerPoint, Outlook
  • Full range of administrative procedures, software programmes
  • Keyboard skills to ensure accuracy, speed, and optimum use of functions
  • Accurate data input
  • Excellent verbal and written communication
  • Understanding Equal Opportunities
  • Understanding Patient Confidentiality
  • Implement efficient administration and filing systems
  • Working in a confident manner/workload planning
  • Working effectively as part of a team
  • Good, appropriate, and sensitive telephone manner
  • Knowledge of Health and Safety
  • Ability to plan, prioritize, and organize a number of activities and continually reprioritize to meet tight, conflicting, and often changing deadlines
  • Maintains confidentiality and observes Information Governance and Data Protection rules
  • Good Command of English
  • Good interpersonal skills/relationship building
  • Ability to work independently, self-motivated, and also to work within a team
  • Willingness to embrace and learn new skills
  • Ability to be self-directed and self-motivated
  • Flexible team player
  • Ability to work successfully through change
  • Minimum 2 years' Administrator experience
  • Dealing with a wide range of people
  • Managing busy workload and conflicting priorities
  • Handling confidential and sensitive information in accordance with the Data Protection Act
  • Demonstrable ability to meet Trust values

Desirable criteria

  • NVQ
  • Good knowledge and proficiency of Trust systems to include RiO
  • Able to produce reports of a high standard
  • Accurate minute taking
  • NHS experience

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