Healthcare Appointments Coordinator

4 weeks ago

Crewe, Cheshire East, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

Position Overview

An excellent opportunity has emerged for a Healthcare Appointments Coordinator to join our dedicated Call Centre team within the Medical Records department. We are currently seeking a part-time professional to provide essential support.

The Appointments team plays a crucial role in managing patient schedules, processing referrals, and maintaining communication with patients via telephone. Additionally, you may be involved in assisting our compact call centre team by handling incoming patient inquiries.

Flexibility to work across various locations may be required to meet operational needs.

We are in search of a committed individual who is eager to learn, possesses strong organizational skills, and can work independently. The ideal candidate will demonstrate a positive attitude, approachability, and excellent telephone communication skills. Being a team player with the ability to multitask in a fast-paced environment is essential.

If you believe you fit this description, we encourage you to consider this opportunity.

Key Responsibilities

The successful candidate will be expected to uphold a professional demeanor, strictly adhering to information governance policies while ensuring patient confidentiality. Our department is continually seeking to enhance the services we provide, and all team members are encouraged to contribute innovative ideas and methods.

There may be occasions when the candidate will need to adapt their work schedule based on departmental requirements and patient demand. Flexibility in working hours is essential to support our services.

About Our Organization

Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) is dedicated to delivering high-quality, safe, and effective healthcare to the residents of Cheshire and surrounding areas.

Established as an NHS Trust in April 1991 and becoming a Foundation Trust in April 2008, we manage multiple healthcare facilities and employ nearly 5,000 staff members, offering a wide range of services including emergency care, maternity, outpatient services, and pediatric health.

We are also part of the Central Cheshire Integrated Care Partnership (CCICP), a collaborative local health initiative that provides various community services across South Cheshire and Vale Royal.

Throughout the challenges posed by the Coronavirus pandemic, our Trust was recognized nationally for its proactive safety measures aimed at protecting both staff and patients.

At Mid Cheshire, we prioritize the well-being of our staff, understanding that to provide exceptional, compassionate care to our patients, we must also support our colleagues.

Role Requirements

  • Appointments: Responsible for scheduling outpatient appointments, managing waiting lists, and liaising with patients or their caregivers. This role is primarily desk-based.
  • Call Centre: Serve as a central point of contact for managing telephone inquiries from patients and requests for appointment rescheduling. This role is also desk-based.

Successful candidates will need to demonstrate:

  • Exceptional communication skills
  • Experience in customer service
  • Proficiency in computer applications
  • Self-motivation
  • Strong organizational abilities
  • Attention to detail

Qualifications

Essential:

  • GCSE in Maths and English (grade C or above) or equivalent qualifications.
  • Understanding of confidentiality requirements in accordance with Data Protection regulations.

Desirable:

  • Familiarity with Trust systems such as PCS, Somerset, NHS e-Referral Service, Bookwise, and Envoy.

Skills

Essential:

  • Ability to communicate effectively both verbally and in writing.
  • Strong customer service skills.
  • Patient-centered approach, adaptable, and willing to propose improvements.
  • Capability to work collaboratively within a team and independently.
  • Ability to perform under pressure in a systematic and logical manner.

Desirable:

  • Problem-solving skills and decision-making abilities under pressure.

Experience

Essential:

  • Training or experience in customer service.
  • Proficient use of Microsoft Office applications.

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