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Appointments Coordinator
3 months ago
Career Opportunity: Appointments Coordinator at Mid Cheshire Hospitals NHS Foundation Trust
Overview
A remarkable opportunity is available for a dedicated individual to become part of the appointments team within the Medical Records department at Mid Cheshire Hospitals NHS Foundation Trust. This position entails scheduling appointments, managing referrals, and interacting with patients via telephone. Flexibility across various locations may be necessary.
Key Responsibilities
- Oversee the scheduling of outpatient appointments and the management of waiting lists.
- Address telephone inquiries and assist in rescheduling appointments at the call center.
Job Duties
- Strong communication abilities.
- Experience in customer service.
- Proficiency in computer applications.
- Self-driven and motivated.
- Excellent organizational capabilities.
- Attention to detail is essential.
Candidate Profile
Qualifications
Required
- GCSE in Maths and English (grade C or above) or equivalent qualifications.
- Understanding of confidentiality standards.
Preferred
- Familiarity with Trust systems such as PCS and NHS e-Referral Service.
Skills
Required
- Proficient verbal and written communication skills.
- Strong customer service orientation.
- Ability to collaborate effectively in teams and work independently.
- Competence in problem-solving and decision-making under pressure.
Preferred
- Background in customer service and familiarity with Microsoft Office applications.
