Systems Trainer and Support Specialist
2 weeks ago
We are seeking a highly skilled Systems Trainer and Support Specialist to join our team at IMT Resourcing Solutions. As a key member of our Healthtech team, you will play a crucial role in designing and delivering comprehensive training for our software as part of a wider technology transformation.
Key Responsibilities- Training Delivery: You will travel to new and existing customers to deliver on-site training and conduct classroom sessions at our offices. This role also involves training other trainers and delivering web-based training sessions.
- Helpdesk Support: You will manage inbound calls and provide first and second-line technical support to clients, assisting with helpdesk enquiries, call management, and troubleshooting.
- Confidence to work independently or as part of a team.
- Experience in After Sales Service and Support or a similar role.
- Strong IT skills (e.g., Desktop operating systems, Microsoft Office).
- Excellent communication skills and attention to detail.
- Strong problem-solving and decision-making abilities, with a knack for identifying root causes.
- Highly organised with the ability to manage time effectively, prioritise tasks, and remain calm under pressure.
- Salary: £30,000 – £32,000 per annum, dependent on skills and experience.
- Hours: Full-time, 37.5 hours per week.
- Location: Yate, Gloucestershire.
- Work Flexibility: Option to work from home on Mondays and Fridays with a full ergonomic home setup provided.
- Bonus: Eligible for our company bonus scheme after 6 months.
- Employee Benefits: Up to 30 days annual leave, Life Insurance, Private Healthcare, Company Pension, Company Car, quarterly company events with expenses paid, and supported learning opportunities such as Train the Trainer courses.
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