Retail Cluster Manager

4 weeks ago


Fylde, Lancashire, United Kingdom Age UK Lancashire Full time
Job Title: Retail Cluster Manager

We are seeking a highly motivated and experienced Retail Cluster Manager to join our team at Age UK Lancashire. As a key member of our retail team, you will be responsible for leading our Fylde Area shops to achieve exceptional customer service and sales results.

Key Responsibilities:
  • Lead and manage a team of retail staff to deliver excellent customer service and sales performance
  • Develop and implement effective sales and customer service strategies to drive business growth
  • Manage shop operations, including stock control, visual merchandising, and store maintenance
  • Collaborate with the retail team to achieve sales targets and improve customer satisfaction
  • Monitor and report on sales performance, customer feedback, and staff performance
Requirements:
  • Proven experience in retail management, preferably in a charity or not-for-profit sector
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team
  • Strong sales and customer service skills, with a focus on delivering exceptional customer experiences
  • Ability to work flexibly, including evenings and weekends, to meet the needs of the business
  • Full driving licence and use of a car, with expenses provided
Benefits:
  • A friendly, caring, and inclusive work culture
  • Flexible working options, including part-time and full-time roles
  • Employee Assistance programme offering free independent support 24/7, 365 days
  • Pension scheme and paid annual leave
  • Childcare Voucher scheme and other benefits

Please note that this role requires a basic DBS check, and the cost of £24.35 will be deducted from your first salary with Age UK Lancashire.

For more information and to apply, please submit your application form, CV, and supporting statement to:



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