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Service Desk Analyst
2 months ago
We are seeking a highly skilled and experienced Service Desk Analyst to join our team at Hexaware Technologies. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Manage and resolve technical issues and service requests in a timely and efficient manner.
- Provide technical support and guidance to clients via phone, email, and in-person.
- Collaborate with internal teams to resolve complex technical issues.
- Develop and maintain knowledge base articles and documentation to improve customer support.
- Monitor and analyze technical trends and issues to identify areas for improvement.
- 3+ years of experience in a service desk or technical support role.
- Excellent communication and interpersonal skills.
- Strong technical skills and knowledge of IT systems and software.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- ITIL certification is a plus.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
Hexaware Technologies is a leading global IT services company dedicated to driving digital transformation and innovation for businesses around the world. We are committed to providing exceptional customer service and support to our clients, and we are seeking a talented and experienced Service Desk Analyst to join our team.
