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Service Support Officer
2 months ago
We are seeking a highly organized and detail-oriented Service Support Officer to join our team. As a key member of our Shared Services Partnership, you will provide dedicated support to our grant-funded improvement and adaptation work.
Key Responsibilities- Screen referrals for disability grants and manage our busy inbox and phone lines for the handypersons service
- Work with other team leaders and support senior colleagues to ensure seamless delivery of services
- Develop skills in office administration, business planning, and financial management
- Provide high-quality customer service to residents and develop strong relationships with stakeholders
We are looking for a flexible team-player with excellent communication skills, great interpersonal skills, and an ability to prioritize work and hit tight deadlines. You will have previous experience of delivering service support, raising invoices, and processing payments, as well as using databases and working in administration or customer services.
What We OfferAs a forward-thinking Council, we appreciate that people work in different ways, and our staff benefit from working a range of flexible working patterns as well as Agile working. We are a Disability Confident Employer and guarantee an interview if you meet the essential criteria of the job.
