Service Support Officer

4 weeks ago


London, Greater London, United Kingdom Brackenberry Full time
Job Title: Service Support Officer

We are seeking a highly skilled and experienced Service Support Officer to join our team at Brackenberry Ltd. As a Service Support Officer, you will play a crucial role in providing administrative support to our clients, ensuring the smooth operation of our services.

Key Responsibilities:
  • Provide administrative support to our clients, including data input, record-keeping, and report preparation.
  • Assist in the maintenance of accurate and up-to-date records, including statistical returns and local datasets.
  • Collaborate with Social Work Practitioners and Managers to provide information and guidance on processes and procedures.
  • Update complex information systems, ensuring that individual records are up-to-date with information required for statutory returns and local datasets.
  • Prepare and provide information reports for practitioners and managers using Business Objects and Excel.
Requirements:
  • Extensive administrative experience, including data input and retrieval.
  • Experience of compiling and maintaining records and administrative systems.
  • Experience of data cleansing, producing statistical information.
  • Strong interpersonal skills, to deal appropriately with a wide range of people in a variety of settings.
  • Understanding of the principles of a quality customer care service.
  • Ability to organise and prioritise workload effectively.
  • General understanding of the principles and applications of Diversity in the workplace.
  • Awareness of Health & Safety issues within an office environment.
  • Understanding and appreciating the importance of confidentiality.
What We Offer:
  • A competitive rate of pay.
  • The opportunity to work with a dynamic and supportive team.
  • Professional development and training opportunities.
  • A positive and inclusive work environment.


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