Foreign Exchange Specialist

2 months ago


Sunderland, Sunderland, United Kingdom Hays Travel Full time

Job Title: Foreign Exchange

About the Role:

We are seeking a highly motivated and experienced Foreign Exchange professional to join our team at Hays Travel. As a Foreign Exchange specialist, you will be responsible for ensuring the profitability of our foreign exchange bureau, providing exceptional customer service, and driving business through social media, events, and maintaining relationships with existing customers.

Key Responsibilities:

  • Ensure profitability of foreign exchange bureau
  • Achieve given foreign exchange targets, including set KPI's
  • Convert Hays Travel customers to purchase
  • Maximise individual and team sales of foreign exchange
  • Provide exceptional customer service at all times
  • Assist with the day-to-day operation of the bureau
  • Increase exposure of bureau and develop new business leads
  • Use social media to promote offers, generate customer engagement, and sales leads
  • Maximise all opportunities by following foreign exchange sales structure
  • Monitor local competition and manage rates and margins effectively on a daily basis
  • Monitor stock levels of foreign currency and ensure that minimum quantities are maintained
  • Accurate cash reconciliation and banking
  • Responsible for minimising risk and mitigating errors
  • Play an active role in the day-to-day operation of the branch and supporting Travel colleagues with administrative duties
  • Responsibility for security of the bureau
  • Willingness to participate in training appropriate to own development
  • Adhere to company policies and procedures

Competencies:

  • Good accuracy and numerical skills
  • Excellent administration and organisational skills
  • Effective communication service and customer service experience
  • Competent IT skills

What We're Looking For:

  • Passionate about travel and tourism
  • Good sales/target experience
  • Customer focussed
  • Problem solving
  • Team player
  • Good organisational and time-management skills
  • Excellent communication skills


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