Management Assistant

4 days ago

Romford, Greater London, United Kingdom North Street Medical Care Full time
About the Role

We are seeking a highly skilled and experienced Management Assistant to join our team at North Street Medical Care. As a key member of our administrative team, you will play a vital role in ensuring the smooth operation of our clinical governance framework.

Key Responsibilities
  • Contractual Performance, Quality and Clinical Effectiveness
    • Support the implementation of national, local, and internal quality standards for long-term conditions, identified patient groups, and all other quality programs.
    • Plan and implement practical, consistent, and relevant methods to enable the practice to meet all upper achievement levels set out in specific national and local performance targets, requirements, and guidance.
    • Provide support to clinical teams in correctly identifying and targeting patients for assessment and treatment.
    • Ensure the practice disease prevalence is maintained at suitable levels.
    • Ensure all staff have the skills and knowledge to support the entry and maintenance of high-quality data for the practice.
  • Staff Management
    • Manage the coding/scanning, records administration teams, Safeguarding & Childhood Immunisation administrator on a daily basis.
    • Review processes and ensure workload is to an acceptable level.
    • Hold Appraisals and review meetings.
    • Support the HR administrator in conducting interviews.
  • Information Governance
    • Support the overall practice clinical governance framework.
    • Be the administrative information governance lead for the practice and ensure compliance of all staff with the NHS DSP Toolkit or any future.
    • Submit all Data and IT to the support partner who is acting as the practice Caldicott Guardian and taking responsibility for protecting the confidentiality of patient and service-user information and enabling appropriate information-sharing.
  • Clinical Audit
    • Support the clinical and operational leads through regular audits of both clinical and service administrative processes, review, and dissemination of results, and the planning of service improvements to deliver patient benefit.
  • Clinical Service Development
    • Support the clinical leads with the development and implementation of clinical policies to assist clinicians in their decision-making and management plans.
    • Support the clinical lead for training and education as required.
  • General
    • Undertake additional duties not identified here to meet the needs of the service while these would not exceed the level of responsibility expected.
    • Be willing to attend relevant meetings, study, and update days even if not on a usual working day.
Person Specification
  • Experience
    • GCSEs or higher.
    • Ability to exploit and negotiate opportunities to enhance service delivery.
    • Excellent communication skills (written, oral, and presenting).
    • Strong IT skills.
    • Excellent and evidenced leadership and management skills.
    • Strategic and outside-the-box thinker.
    • Ability to prioritise, delegate, and work to tight deadlines in a fast-paced environment.
    • Evidence of meeting deadlines.
    • Experienced and expert EMIS user skills.
    • Effective time management (Planning & Organising).
    • Evidenced EMIS template designer and search expert.
    • Ability to network and build relationships.
    • Proven problem-solving and analytical skills.
    • Ability to develop, implement, and embed policy and procedure.
    • Ability to motivate and train staff.
    • Experience of working in a healthcare setting.

North Street Medical Care is the largest general practice in Havering and operates from two sites with 20,800 patients. The partnership has five GP partners. NSMC is a forward-thinking, innovative, training practice with a high level of quality clinical care with excellent QOF and long-term condition results. Our dedicated multidisciplinary clinical team includes General Practitioners, ANP, Practice Nurses, Health Care Assistants, and Clinical Pharmacists with a supportive, committed administrative team.

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