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Urology Clinic Administrative Coordinator
2 months ago
Position Overview
As an Administrative Coordinator for nurse-led clinics in the Urology department, your primary focus will be on enhancing patient care and experience.
Key Responsibilities
- Prioritize patient welfare in all administrative tasks.
- Utilize your organizational abilities to positively influence the patient journey.
- Communicate effectively with a diverse range of individuals, including patients, caregivers, healthcare professionals, and colleagues.
- Manage appointment scheduling efficiently, ensuring accurate documentation within the clinical system.
- Process referrals and clinical information, collaborating with the nursing team on service improvement initiatives.
- Handle telephone inquiries with professionalism, ensuring timely and accurate message delivery.
- Provide clear and concise information to patients and the public, maintaining a positive image of the service.
- Send appointment confirmations and reminders through various communication methods.
- Address patient complaints by escalating unresolved issues to management.
- Regularly update referrers and patients regarding service waiting times.
- Manage difficult conversations regarding appointment cancellations with empathy.
About London North West University Healthcare NHS Trust
We are committed to delivering high-quality healthcare services to a diverse population. Our team of over 8,200 professionals is dedicated to providing exceptional care across various facilities.
Qualifications
- Essential: GCSEs in English and Mathematics at grade C or above.
- Desirable: NVQ Level 3 in customer care or a similar qualification.
Experience
- Essential: Experience in public-facing roles, preferably within the NHS.
- Desirable: Familiarity with medical terminology.
Skills
- Essential: Strong organizational and communication skills, both verbal and written.
- Ability to prioritize tasks and adapt to new challenges.
- Competent telephone etiquette and a sympathetic approach to patient interactions.
- Ability to work effectively under pressure.
For a detailed overview of the responsibilities and qualifications, please refer to the attached Job Description and Person Specification.
