IT Support Specialist

2 days ago


Burton upon Trent, Staffordshire, United Kingdom SOCOTEC UK Limited Full time
IT Support Specialist Opportunity

We are seeking a skilled IT Support Specialist to join our Central Services team at SOCOTEC UK Limited. As a key member of our Infrastructure Service Desk Team, you will provide technical support to our employees, troubleshooting and resolving IT issues in a timely and efficient manner.

Key Responsibilities:

  • Provide technical support via our ticketing system and telephone
  • Help troubleshoot and support level 1 IT issues, such as workstation laptop, printer, mobile, software and device issues
  • Help triage and identify urgency and escalation of tickets
  • Work on tasks to generally support good IT operations for the business

Requirements:

  • IT-literate
  • Knowledgeable in the use of Microsoft Office, in particular: Outlook, Word and Excel
  • A basic knowledge of how a PC works and what the components are
  • Technically minded and keen passion for technology
  • Demonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniques

About the Role:

This is a Level 3 apprenticeship opportunity, perfect for those looking to get into a career in IT and IT Infrastructure. You will be part of an apprenticeship program where you will take a mix of on the job and external training.

About SOCOTEC UK Limited:

SOCOTEC UK Limited is the UK's leading provider of testing, inspection and certification services. We offer an unrivalled range of technical expertise and services throughout the UK and worldwide. By joining us, you'll be part of a 2,200+ strong team, where we will provide you with both the flexibility and a host of opportunities. We are committed to personal and professional development, and you will be supported and mentored at every step of your journey with us.

What We Offer:

As well as a competitive salary, we can offer you a wide range of benefits including, 25 days holiday with the opportunity to buy more. Where applicable we also offer an electric car scheme, employee recognition schemes, family friendly support, employee benefits and discounts app, employee assistance programmes and enhanced company pension.

Join Our Team:

We are committed to acting as a key player in society, investing in innovative solutions to ensure social and environmental concerns are at the forefront of all of our business operations.


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