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Front Office Shift Leader

2 months ago

London, Greater London, United Kingdom Radisson Blu Vanderbilt Hotel Full time
Job Title: Reception Shift Leader

We are currently recruiting for a skilled and experienced Reception Shift Leader to join our team at Radisson Blu Vanderbilt Hotel.

Job Summary:

The Reception Shift Leader will be responsible for providing exceptional customer service, managing the front desk operations, and supervising the reception team in the absence of the manager.

Key Responsibilities:
  • Assist with the day-to-day running of the reception and supervise the department in the absence of the manager.
  • Greet guests in a warm and friendly manner, and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner.
  • Be aware of complaints/problems and bring them to the attention of the Front Office and Duty Manager, and offer assistance using your integrity.
  • Function independently with a minimum of supervision, and have excellent communication skills, both verbally and in writing.
  • Be an enthusiastic team player with a flexible approach.
Requirements:
  • Confidence in assisting in the smooth running of the department, assisting with rotas, appraisals, and training of colleagues.
  • Ability to work in a fast-paced environment, with a high level of attention to detail.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests.
  • Ability to function independently with a minimum of supervision.
What We Offer:
  • A competitive salary of £26,500.
  • A full-time contract with 38.5 hours per week.
  • Hotel discounts across all Axiom Hospitality hotels.
  • 28 days holiday, including bank holidays, increasing yearly to 33 days.
  • Discounts across retail, restaurants, events, and more through our benefits and rewards portal.
  • Access to our Employee Assistance Line to support your Mental Health and Wellbeing.
  • Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay.
  • A growing team with great training, progression, and promotion opportunities.
  • Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire.
  • Free meals while on shift.
  • Length of service awards, ranging from 1 year to 3, 5, 10, and 20-year rewards and more.