Front Office Shift Leader

3 weeks ago

London, Greater London, United Kingdom Royal Lancaster London Full time
Front Office Shift Leader

We are seeking a passionate and dedicated Front Office Shift Leader to join our Front Office team at the Royal Lancaster London. As a key member of our team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our guests.

Main Responsibilities:

  • Support and coordinate with Guest Service Agents to ensure efficient service during busy periods.
  • Confidently use various computer systems, including Opera, to manage guest requests and up-sell room types.
  • Train, support, and review Guest Service Agents to achieve personal and departmental goals.
  • Conduct Quality Checks to ensure Guest Service Agents adhere to prescribed service standards.
  • Monitor the appearance, conduct, guest relation skills, and punctuality of Reception staff to meet departmental standards.

What We Offer:

  • A competitive salary of £27,040.00 + service charge.
  • A comprehensive pension scheme with company contributions.
  • 50% discount in all our restaurants and Spa's across our properties.
  • Team member and Friends & Family rates across our properties.
  • Complimentary stay after passing probation.
  • Extensive discounts on our benefits platform.
  • Access to private medical insurance.
  • Support through development plans, apprenticeships, and world-class management development programmes.
  • Interest-free season ticket loan.
  • Employee Assistance Programme - 24/7 online GP, mental health support, and virtual wellbeing.
  • Bike to work scheme.
  • Recommend a Friend incentive.
  • Complimentary laundry.
  • Free meals on duty.
  • Opportunity to join our taskforces to contribute to business focuses, community, and environment.
  • Employee recognition schemes and Social Committee events.

About Us:

We are a Best Employer for 2021 at Springboard's Excellence Awards, one of the happiest hotels in London, Earth Check Silver Certified 2023, and a 2-rosette hotel. We are committed to providing exceptional service and creating a positive work environment for our team members.

Requirements:

  • Legally eligible to work in the UK.

Join Our Award-Winning Team:

We are looking for a passionate and dedicated Front Office Shift Leader to join our team. If you are a motivated individual who is passionate about delivering exceptional guest service, we encourage you to apply.

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