Sales Consultant

2 days ago

Birmingham, Birmingham, United Kingdom Frasers Group Full time

About Us

Frasers Group is a leading luxury retail company with a rich history dating back to 1785. Our company was formed through the merger of two renowned military tailors, Gieves and Hawkes. We are committed to delivering exceptional customer service and providing a world-class shopping experience.

Job Summary

We are seeking a highly motivated and experienced Sales Consultant to join our team in Birmingham. As a Sales Consultant, you will be responsible for driving sales and achieving KPIs in a fast-paced retail environment.

Key Responsibilities

  • Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise.
  • Confidently make recommendations to achieve sales and targets.
  • Drive and achieve individual and team objectives, and be accountable for meeting your own sales results and KPIs.
  • Possess a real passion for product and for delivering a world-class client experience.
  • Coach and develop our team to excellence.
  • Ensure brand standards are delivered and ensure all operational tasks are completed.
  • Pro-actively engage with clients to develop customer loyalty.
  • Contact clients with information on new ranges, products, and in-store events.
  • Own the planning and delivery of in-store events in conjunction with the store and brands.
  • Maintain high standards of visual presentation in stores.
  • Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times.
  • Support with stock counts and other operational duties.
  • Be a Brand Expert through positive promotion of product and company image at all times.
  • Lead by example to support and coach the sales team.
  • Support the store management team.
  • Develop strong relationships with brand representatives.
  • Perform as a team player, participating in all activities to contribute to the store objectives.
  • Ensure compliance with all policies and procedures.
  • Champion our company culture and values.

Requirements

  • All applicants must be able to demonstrate the ability to provide inspirational, authentic, and personalized customer service.
  • Ability to work retail hours, including days, nights, weekends, and special events in a fast-paced work environment.
  • Experience leading a team in a retail environment.
  • Background in luxury retail or tailoring is preferred.
  • Positive and motivational mindset, competent in driving team performance.
  • A team player, able to identify talent within the wider team and coach and develop individuals.
  • Great communication skills.
  • Resilient and resourceful.

What We Offer

  • Competitive basic salary.
  • Commission-led bonuses across a wide range of products.
  • Monthly Group Rewards and Recognition.
  • Long Service awards.
  • Join the Fearless1000 Incentive Scheme.
  • We offer a wide range of Development Courses with National Qualifications.
  • 28 Days Holiday.
  • Instore Uniform Discount.
  • Discounted Gym membership.
  • Group Wide 20% Discount across all Frasers Group brands.

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