Retail Operations Leader
3 weeks ago
Retail Operations Leader
At Crew Clothing, we understand that clothing represents much more than mere fabric. Our designs embody the essence of the south coast, symbolized by our iconic crossed oars, reflecting timeless British elegance. These garments are crafted for life's most cherished moments.
We value teamwork, compassion, and innovation, celebrating our achievements while prioritizing our customers at every turn. Since our inception in '93, people have remained at the core of our mission – it’s in our name – Crew.
Role Overview:
As the Retail Operations Leader, you will take full responsibility for enhancing the store's sales performance, key performance indicators (KPIs), and all other metrics of success. Your role will involve recruiting, nurturing, motivating, and developing your team to ensure the store's success while upholding exceptional visual merchandising standards and creating a delightful shopping experience for our customers.
Key Responsibilities:
- Achieving like-for-like growth in both sales and KPIs within the store.
- Upholding outstanding visual merchandising standards throughout the store, ensuring optimal space utilization and stock availability.
- Following reasonable directives from senior retail management.
- Developing, assessing, and providing feedback to your team based on key performance indicators, while managing underperformance effectively.
- Ensuring the brand's integrity is upheld through appropriate conduct and uniform standards of the team.
- Managing payroll and other store expenses to ensure adherence to budgetary constraints.
- Training and onboarding your team to deliver exceptional customer service.
Required:
- Strong focus on customer service.
- Driven by sales and targets.
- Exceptional visual merchandising capabilities.
- Commercially astute.
- Effective communication skills.
Preferred:
- Proficient IT skills.
- Experience in managing underperformance.
- Background in a premium fashion retail environment.
- Uniform Contribution: Dress professionally with our uniform contribution, allowing you to maintain a polished appearance without additional costs.
- Future-Focused Pension Plan: Secure your future with our comprehensive pension plan, designed to provide peace of mind for the years ahead.
- Rewarding Referral Program: Encourage your friends to join our team and receive rewards for your recommendations, recognizing the value of your contributions to our growth.
- Comprehensive Professional Development: Advance your career and unlock your full potential.
- Empowering Work Environment: Flourish in our supportive culture that celebrates your achievements and fosters both personal and professional growth.
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