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Onsite Support Coordinator
2 months ago
Onsite Support Coordinator
Salary: £25,643 per annum plus company benefits
Contract: Full Time, Fixed Term contract for 12 months
Shifts: 37.5 hours per week, Monday – Friday, 9am-5:30pm and 9:30am-6pm on rotation with 1 hour unpaid lunch break
Work model: Fully onsite due to nature of role
Williams Lea Limited is seeking an Onsite Support Coordinator to enhance our team
As a leading global provider of skilled, technology-enabled, business-critical support services, Williams Lea Limited fosters long-term partnerships with prestigious clients across various sectors. Our workforce, comprising nearly 7000 professionals worldwide, delivers efficient business services in complex and highly regulated environments.
Role Overview
The Onsite Support Coordinator will independently manage all requested support operations for clients. Responsibilities include document management, mail processing, copying, scanning, printing, and various administrative tasks.
This role is crucial for establishing and nurturing a service-oriented relationship with clients, ensuring their needs and expectations are met with responsiveness.
Key Responsibilities
Deliver exceptional electronic and physical document management services Manage client files, including adding or returning documents Utilize practice management systems for document logging Administer closed files as required Maintain organized filing and workspace Process incoming mail and distribute it to designated areas Ensure equipment is well-maintained and operational Follow stock procedures and replenish supplies as necessary Prioritize tasks to meet client deadlines Provide photocopying, scanning, and printing services as instructed Collect and input necessary data for billing Ensure all job requests are accurately tracked Comply with corporate standards and seek operational improvements Perform extensive computer and data-related tasks Manage client inquiries efficiently Communicate effectively with clients regarding job statusesPersonal Attributes
Strong customer service skills and effective communication High attention to detail and accuracy Ability to work under pressure and meet tight deadlines Open to feedback and continuous improvement Build strong relationships with clients and team members Take ownership of work quality and consistency Provide regular updates to team leaders on workflow Collaborate seamlessly with team members Adhere to operational procedures Engage in ongoing training and technology developmentRewards and Benefits
We are committed to supporting our employees in their professional and personal lives. Our comprehensive benefits package includes:
25 days holiday, plus bank holidays (pro-rata for part-time roles) Salary sacrifice schemes and retail vouchers Life Assurance Private Medical Insurance Dental Insurance Health Assessments Cycle-to-work scheme Discounted gym memberships Referral SchemeJoin a global employer dedicated to providing an enjoyable, challenging, and rewarding career with opportunities for future development.
Equality and Diversity
Williams Lea Limited values the diversity of its workforce and is committed to creating an inclusive environment. We do not discriminate based on any protected characteristic and strive to foster a culture of openness and fairness.
If you require assistance or adjustments during the application process, please reach out to us for support.
