IT Support Specialist

3 weeks ago


London, Greater London, United Kingdom Apax Support Ltd Full time
Job Title: Ad-Hoc IT Engineer

We strive for excellence in everything we do, and our mission is to improve ourselves, transform services, and advance society. As part of our team, you will contribute to maintaining our 'Level A' accreditation in Quality Assessment Framework (QAF), which is a testament to our commitment to excellence and leadership in our field.

This is an exciting opportunity for an experienced IT Support Engineer to be the primary point of contact for ICT support, managing technical issues and coordinating with our Managed Service Provider (MSP) for more complex issues. The role will also encompass the management of other systems such as SaaS platforms or cloud telephony, ensuring quality control, facilitating user training, and providing onsite IT support to employees.

Key Responsibilities:
  • Manage technical issues and coordinate with the MSP for complex issues
  • Manage SaaS platforms and cloud telephony systems
  • Ensure quality control and facilitate user training
  • Provide onsite IT support to employees
Requirements:
  • Undergraduate degree or vocational qualification in a related discipline
  • Excellent organisation and planning skills
  • Recent 2nd Line IT Support experience
  • Strong customer service and interpersonal skills
  • Advanced Microsoft Office suite skills
  • Operating systems knowledge in Microsoft Windows Service
  • Strong knowledge of troubleshooting networking protocols and technologies
  • Experience managing Azure, primarily Virtual Machine Infrastructure
What We Offer:
  • Healthcare & Wellness: Health cash plans, Employee Assistance Programme, wellness and discount perks
  • Financial & Retirement: Pension scheme, referral scheme, season ticket loans, Cycle Scheme, and Tech Scheme
  • Holidays & Time Off: Up to 28 days annual leave plus public holidays, buying leave, compassionate & bereavement leave, life events leave
  • Family & Parenting: Generous maternity and paternity leave, paid parental leave
  • Flexible Working: Flexi start, hybrid working between home and office
  • Welfare & Wellbeing: Mental well-being days, sick pay scheme, team building activities

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