Business Operations Coordinator

3 weeks ago


Moray Scotland, United Kingdom Brook Street Full time £30,000
Role Overview

As a key member of the Customer Service Support team within a fast-paced FMCG environment, you will play a vital role in ensuring optimal customer satisfaction and operational efficiency.

Key Responsibilities
  • Customer Relationship Management: Cultivate and maintain strong relationships with customers, leveraging your experience to enhance service delivery.
  • Information Services: Deliver comprehensive information services to both external clients and internal stakeholders, ensuring clarity and accessibility.
  • Process Improvement: Drive continuous enhancement of customer service processes and initiatives, fostering a culture of improvement.
  • Demand Planning Support: Collaborate with the Demand Planning team to support operational needs and objectives.
  • Cross-Department Liaison: Act as a bridge between various internal departments, including Sales, Dispatch, Planning, Operations, and Technical teams.
  • Database Management: Regularly update and maintain the customer inquiries database to ensure accuracy and reliability.
  • Service Enhancement: Establish direct service relationships with customers to proactively address issues such as stock shortages and improve overall service quality.
  • Profile Management: Manage and maintain customer profiles to align with stakeholder requirements, providing necessary reports and analyses as needed.
  • KPI Development: Assist in the creation of relevant Key Performance Indicators (KPIs) to accurately measure and capture the effectiveness of customer service.

Flexibility: A flexible approach is essential, as you may be required to undertake additional duties within your team as needed.



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