Customer Service Representative

10 hours ago


Northampton, Northamptonshire, United Kingdom The Recruitment Co Full time

Customer Service Advisor Opportunity

Competitive Hourly Rate - Paid Weekly

Full-Time, 37.5 Hours Per Week

Temporary Contract with Potential for Permanent Role

The Role:

  • Handle inbound customer calls regarding various queries, including refunds, replacements, and account amendments.
  • Utilize in-house systems to manage calls, update customer records, and process requests.
  • Triage calls to internal departments based on customer needs.
  • Provide exceptional customer service, aiming for first-time resolution.
  • Work in line with client SLAs and KPIs.
  • Receive in-house training for this role.

The Ideal Candidate:

  • Previous customer service experience, preferably in a call-based environment.
  • A genuine passion for customer service and a desire to provide exceptional service.
  • Strong IT skills, comfortable using multiple systems.
  • Confidence in decision-making and using initiative.
  • Willingness to learn and take on new challenges.

The Recruitment Co is committed to providing a supportive and dynamic work environment.



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