Customer Service Representative

1 month ago


Leicester, Leicester, United Kingdom NEXT Full time

About the Role:

We're looking for a talented individual to join our team as a Customer Service Advisor. As a key member of our contact centre, you'll be responsible for delivering exceptional customer service to our online customers.

About You:

  • You'll be passionate about customer service and have a strong desire to make a difference every day.
  • You'll be able to navigate through various computer systems and liaise with other teams across Next if required.
  • You'll work to set Key Performance Indicators and Standard Level Agreements.
  • You'll engage with customers and colleagues, creating a people-focused work culture.

What You'll Do:

You'll provide the very best service to our customers, resolving their queries and ensuring their satisfaction. You'll work in a fast-paced environment, delivering exceptional customer service and meeting our high standards.

What We Offer:

We'll provide you with 3 weeks of in-depth, full-time paid training to ensure you know everything you need to know to resolve our customer enquiries. We'll invest in your development with ongoing training programmes, so you can excel in your role.

About Next:

We're committed to putting our customers at the heart of everything we do. We're a friendly, helpful service that provides a unique customer service role with no sales targets. You'll be measured on the service you deliver, so you can focus entirely on giving truly outstanding customer service.



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