Operations Supervisor

3 weeks ago


Cheltenham, Gloucestershire, United Kingdom CH&CO Full time

Key Responsibilities

  • Ensure that client expectations regarding culinary offerings and service quality are consistently met in alignment with the CH&CO brand.
  • Monitor inventory levels and manage supply orders effectively.
  • Serve as the primary contact for all customer feedback and concerns, taking appropriate actions as necessary. Address customer complaints and implement service recovery measures when required.
  • Comprehend and apply relevant financial control systems to maintain operational efficiency.
  • Guarantee that all team members perform their duties in accordance with the established health, hygiene, quality, and safety standards as outlined in the CH&CO manual.
  • Enhance restaurant sales through strategic upselling and promotional marketing initiatives.

What We Offer

Joining CH&CO comes with numerous benefits. We prioritize our people, which is why we have created a variety of perks and development opportunities to ensure your satisfaction.

  • Opportunities for Personal Development and Training
  • Life Assurance Program
  • Pension Plan
  • Generous Holiday Allowance
  • Eye Care Benefits
  • Comprehensive Wellbeing Strategy, including access to our Employee Assistance Program and salary finance options
  • Family-Friendly Support Initiatives
  • Holiday Purchase Options
  • Regular Social Events and Engagement with Leadership
  • Volunteering Opportunities
  • Recognition Programs and Awards for Employees
  • Long Service Recognition Awards
  • Access to Attractive High Street Discount Vouchers
  • Cycle to Work Initiative

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