Team Director

5 days ago


Chigwell, Essex, United Kingdom Topgolf Full time

Job Summary

Topgolf is seeking a highly skilled and experienced Team Director to lead our team to success. As a key member of our management team, you will be responsible for providing guidance and support to our team members to achieve our performance targets.

Key Responsibilities

  • Provide strategic leadership and guidance to team members to achieve performance targets and drive business growth.
  • Monitor and evaluate team performance, providing regular feedback and coaching to ensure high levels of productivity and quality.
  • Collaborate with other departments to ensure seamless workflow and quality service delivery, aligning with Topgolf's mission and values.
  • Identify and resolve operational issues and guest concerns promptly, ensuring a positive experience for our customers.
  • Promote a positive and inclusive team culture, fostering associate engagement and development, and driving a culture of excellence.
  • Ensure compliance with company policies, procedures, and safety standards, maintaining a safe and healthy work environment.
  • Prepare and present regular reports on team performance and key metrics, providing insights and recommendations for improvement.
  • Perform other operational duties as assigned by your manager, supporting the overall success of the team.

Critical Skills & Experience Requirements

  • High school diploma or equivalent work experience, with a strong educational background in a relevant field.
  • Proven experience in a leadership or supervisory role, with a track record of success in driving team performance and business growth.
  • Excellent communication, interpersonal, and problem-solving skills, with the ability to motivate and inspire a diverse team.
  • Strong organizational and time-management abilities, with a focus on prioritizing tasks and meeting deadlines.
  • Ability to work varied shifts, including evenings, weekends, and holidays, and to stand and walk for long periods of time, including maneuvering up and down stairs.

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