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Care Services Manager

3 months ago

Hellesdon, Norfolk, United Kingdom Hales Group Full time £40,000 - £50,000

Position:
Care Services Manager

Location:
Norfolk

Salary:
OTE £40,000 - £50,000 per annum

We offer a generous relocation package, providing an exciting opportunity to live and work in the picturesque East Anglian countryside. Are you an inspiring leader with a commitment to delivering exceptional care services? Do you excel in a dynamic environment where your contributions can lead to meaningful change? If so, this role may be the perfect fit for you.

About the Role:

As the Care Services Manager of our prominent branch, you will be instrumental in establishing and upholding effective care delivery systems while managing the overall operations of our office.

You will independently supervise service functions and ensure the smooth delivery of care to our clients.

With the backing of a robust and motivating Senior Management team, you will cultivate new business opportunities from local authorities and private clients, implement effective recruitment strategies, and act as a role model in service enhancement within your community, promoting the brand at every opportunity.

Our managers are respected thought leaders in their communities, fostering partnerships with stakeholders and driving innovation within the sector.

This is supported by a forward-thinking, technology-driven strategy and access to innovative tools that facilitate person-centered care in a sustainable manner.


Key Responsibilities:
Maintain accurate records of all communications with clients and care staff using the designated database.

Ensure the service monitors the working hours and eligibility of care staff, adhering to best practice guidelines.

Understand the internal and external regulations and service standards that govern our operations.

Ensure compliance with contractual obligations and required standards set by relevant regulatory bodies.

Stay informed on all policies and procedures pertinent to our industry, including employment law and regulatory requirements.
Assist in onboarding new service users while maintaining relationships with existing clients.
Develop effective partnerships with clients to enhance service delivery.
Establish and maintain connections with professional organizations related to our business.
Monitor staff leave, sickness, and absences, addressing trends as necessary.
Maintain an updated database of care staff preferences and restrictions as indicated by our clients.
Provide leadership that fosters trust, collaboration, and high performance.
Oversee the team responsible for processing care staff payroll and ensure timely resolution of payroll inquiries.

Assist in managing invoice queries and credit notes from local authorities and private clients, as needed by the finance team.

Build and support a team that is driven to succeed and shares the organizational vision.
Participate in regular reviews of company procedures to exceed inspection standards.
Engage in new business development initiatives, such as promotional events and open days.
Drive quality assurance through customer satisfaction initiatives, audits, and trend analysis.
Document safeguarding concerns, complaints, and feedback, escalating to the appropriate senior manager when necessary.
Assist in addressing feedback or complaints, investigating circumstances, and determining appropriate actions.
Maintain a comprehensive Business Continuity Plan for your service at all times.
Anticipate training and staffing needs.
Collaborate with the Training Team to schedule in-house training sessions as required.
Assess individual care staff support needs and develop action plans.

Experience required:
Leadership or Management Qualification to Level 5 or equivalent (desirable).
Proven experience in managing and leading care teams.
Background in the care sector, preferably with a regulated domiciliary care provider.
Experience in a client-facing role with business development responsibilities.
Knowledge of the Health & Social Care Act 2014 and Fundamental Standards.
Strong interpersonal and communication skills.
Proficient IT skills, including Microsoft Word, Excel, and Outlook.

Other Requirements:
Full driving license and access to personal transport.
Flexibility in working hours and location to meet business needs.