Residential Service Manager

3 days ago


Brentford, Greater London, United Kingdom Otis College of Art and Design Full time

About Otis

At Otis, we're passionate about moving people and goods safely and efficiently. As the world's leading elevator and escalator manufacturing, installation, and service company, we're committed to delivering exceptional service to our customers.

Job Summary

We're seeking a highly skilled and experienced Residential Service Manager to join our team in London. As a key member of our service delivery team, you'll be responsible for providing technical solutions to unit issues, ensuring minimal downtime, and delivering exceptional customer service.

Key Responsibilities

  • Partner with key clients to provide technical solutions to unit issues
  • Coach, mentor, and manage a team of field-based engineers
  • Ensure PPE, tools, and vans are kept to a high standard
  • Provide solutions around breakdowns and deliver ideas to ease customer frustrations
  • Attend client meetings to ensure top-level customer service

What We Offer

  • Excellent salary, bonus, and benefits packages
  • Personal development opportunities through our in-house training program and employee scholarship plan
  • Support for successful candidates with relocation

Requirements

  • Experience in the lift industry or similar sectors
  • Great people person with excellent communication skills
  • Management experience with ability to delegate tasks and provide coaching and mentoring
  • Good IT knowledge with ability to work on Microsoft-based systems

About Us

At Otis, we're proud to be a diverse, global team with a proven legacy of innovation. We're committed to meeting the diverse needs of our customers and passengers in over 200 countries and territories worldwide.

Join Our Team

If you're passionate about delivering exceptional service and have a strong background in the lift industry, we'd love to hear from you. Apply now to become a part of our team and help us #Buildwhatsnext



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