Junior Technical Support Specialist

3 weeks ago


Helston, Cornwall, United Kingdom Manucomm Recruitment Ltd Full time £24,960

Position: Technical Support Specialist
Hours: 32 hours per week
Type: Permanent - Flexible start and finish times
Salary: £31,200 Pro rata - (32 hours £24,960)
Company: Manucomm Recruitment Ltd

We are seeking to hire a part-time, permanent Technical Support Specialist to become a vital part of a thriving and innovative food production company. This organization is making significant strides in international markets.

Role Overview:
This position entails working 32 hours weekly, with core hours and the flexibility to adjust start and finish times.

Key Responsibilities:

  • Addressing customer inquiries with precision and professionalism, from individual questions to comprehensive technical documentation for larger food production and retail partners.
  • Managing product specifications - overseeing both internal and external product specifications, which includes creating new specifications and revising existing ones as necessary.
  • Overseeing customer feedback - tracking complaints to identify recurring issues and trends.

Record Keeping:

  • Proficient in Microsoft Office Suite (especially Excel) and ideally familiar with online retailer specification platforms.
  • Understanding of food safety regulations and standards; knowledge of BRCGS is advantageous.
  • Background in Fast-Moving Consumer Goods (FMCG) is preferred.
  • Ability to work independently and manage tasks autonomously.

This role is suitable for candidates with experience in Technical Administration, Technical Assistance, Raw Materials, Quality Assurance, Quality Control, Quality Auditing, or recent graduates in food-related fields.



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