Service Operations Manager

1 week ago


Crawley, West Sussex, United Kingdom Pybus Recruitment Ltd Full time
{"h3": "Job Overview"} Job Title: Service Operations Manager About the Role: As a key member of the Aftersales Department, the Service Operations Manager will play a pivotal role in ensuring the seamless operation of parts and service processes. This dynamic and rewarding role offers a unique chance to lead and inspire a dedicated team, fostering a culture of excellence and continuous improvement. Key Responsibilities:
  • Maintain high performance standards within the parts and service teams through effective coaching and performance management.
  • Recruit and select team members in alignment with organisational needs.
  • Uphold customer service standards ensuring adherence to customer satisfaction indicators.
  • Ensure adequate resources are available to meet servicing requirements regularly reviewing key operating controls.
  • Oversee stock control and warehouse management ensuring compliance with manufacturer and business operating requirements.
  • Develop and implement targeted marketing campaigns to maximise commercial opportunities.
  • Monitor customer needs and competitor activity ensuring relevant and effective marketing efforts.
  • Ensure all service processes meet brand standards and are consistently implemented.
  • Foster interdepartmental communication to develop business and team ethos.
  • Maintain a safe and healthy working environment ensuring compliance with Health and Safety requirements.
Requirements: Skills & Requirements:
  • Passion for delivering excellent customer satisfaction.
  • Strong organisational and planning skills.
  • High levels of energy and enthusiasm.
  • Excellent numeracy and literacy skills.
  • Comprehensive understanding of all departments and KPIs.
  • Proficiency in IT.
  • Smart appearance.
  • Full UK driving licence.
Experience:
  • Relevant motor industry experience is essential.
Benefits: Key Benefits:
  • Leadership and Development: Guide and mentor a team fostering a culture of excellence and continuous improvement.
  • Competitive Salary: Enjoy a competitive base salary ranging from 35000 to 45000 complemented by a company car.
  • Professional Growth: Engage in a role that offers substantial scope for professional development within the motor industry.
  • Impactful Work: Play a crucial part in enhancing customer experiences and driving business success.
What We Offer: At Pybus Recruitment Ltd, we are committed to providing our employees with a supportive and challenging work environment that fosters growth and development. As a Service Operations Manager, you will have the opportunity to work with a talented team, develop your skills and expertise, and make a significant impact in the Aftersales Department.

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