Nighttime Customer Service Supervisor

3 weeks ago


Midlothian, United Kingdom Sainsbury's Full time

Overview

The night shift is where the essential operations take place. Deliveries arrive, shelves are replenished, and everything must be prepared for the day ahead. This is an excellent opportunity to kickstart or advance your career in retail management, as it equips you with vital skills.

You will oversee the overnight team and manage in-store activities during your shift. Comprehensive training will empower you to lead your team effectively, allocate resources wisely, and ensure customer satisfaction.

Your Responsibilities

Our mission is driven by our love for food, as we work together to serve and assist every customer.

Your team will be responsible for restocking shelves, receiving warehouse deliveries, and assisting with online order fulfillment overnight. You will ensure that everything is organized and accessible for colleagues and customers in the morning. Your primary focus will be on operational management within the store—ensuring a seamless night shift, managing your team's performance and schedules, and demonstrating a decisive, organized, and inclusive leadership style.

We understand that night shifts may not suit everyone, and therefore, an additional annual premium of up to £4,500 is available for eligible night shift management positions.

During your shift, you will be accountable for ensuring everything runs smoothly. In collaboration with other managers, you will plan shift schedules and activities in advance. At the end of your shift, you will conduct a thorough handover to the incoming Manager.

We will provide you with the necessary time and resources to accomplish these tasks effectively. When our teams collaborate efficiently, our customers notice the difference.

Who You Are

This role is a fantastic way to begin your management journey in retail or to enhance your existing skills. Our customers are always seeking that extra special touch in-store, and your ability to guide, motivate, and inspire your team will be crucial in achieving this.

Our organizational structure ensures a clear management presence throughout all operating hours, allowing customers and colleagues to seek assistance or propose solutions when challenges arise. You will ultimately be responsible for ensuring everything is optimized for success. As an award-winning diverse employer, you will foster a team environment where everyone feels empowered to be themselves.

Career Development

Upon joining us, you will receive a comprehensive induction and orientation, along with a tailored training plan developed in collaboration with your manager. They will support and mentor you to achieve outstanding performance while allowing ample time for personal development.

Numerous opportunities exist for you to expand and enhance your skills, so please communicate when you are ready to take on additional responsibilities. Remember, you will be part of the Sainsbury's family, ensuring you always have options for growth.

What We Offer

Your salary will be determined by your experience, as well as the store's size, complexity, and location. In addition, we provide a comprehensive range of benefits for our managers, including:

  • Night shift premium - up to £4,500 annually for eligible night work
  • 4-night work week - our full-time night shift managers complete their hours over 4 nights
  • Discount card – 10% discount on shopping at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury's every Friday and Saturday, and 15% off at Argos every payday.
  • Complimentary food and hot beverages for colleagues in all stores.
  • Generous holiday entitlement, maternity, and paternity leave.
  • Pension – we match 4-7% of your pension contributions.
  • Sainsbury's share scheme – build an investment at discounted rates.
  • Wellbeing support – access to emotional support, counseling, legal, and financial advice.
  • Colleague networks – connect with like-minded individuals to help realize your potential.
  • Our Cycle to Work scheme allows you to hire a new bike and cycling equipment while saving on tax and National Insurance.
  • Exclusive offers on gym memberships, restaurants, holidays, retail vouchers, and more.

Click 'apply' to embark on your journey with Sainsbury's.



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