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Accommodation Services Supervisor
2 months ago
Are you interested in joining a company that offers you:
While relevant experience and qualifications are essential for this position, please ensure you possess the necessary interpersonal skills before submitting your application if applicable.
- £250, with potential cash bonuses of up to £1000 for referring a friend to join our team - T&Cs apply
- Recognition for long service with cash bonuses and complimentary overnight stays after two years of service.
We value your dedication and provide the following team benefits upon joining us:
- Complimentary meals during your shifts
- Incentives for sales and rewards for initiatives
- Discounted or complimentary access to leisure facilities specific to the hotel
- Free parking at the hotel
- Opportunities for discounted stays at our hotels or
- Complimentary hotel stays as part of our rewards and recognition program,
- Pathways for personal development within the hotel group brand portfolio
- Fully funded apprenticeship programs T&Cs apply
- Annual holiday entitlements including bank holidays
- Option to purchase additional holiday entitlements
- Enrollment in a pension scheme
Do you identify with the following qualities?
- Eager to learn and grow
- Positive demeanor and a knack for making guests feel welcome
- Naturally friendly and compassionate
- Enjoys collaborating within a team environment
- Driven and diligent
- Strong communication skills and excellent personal presentation
- Availability to work mornings, evenings, and weekends
- Committed to delivering outstanding customer experiences consistently
- Is the Accommodation Services Supervisor role the right fit for you? Do you possess the skills and experience necessary for this position? Then what’s holding you back?
DoubleTree by Hilton Edinburgh Airport is seeking an Accommodation Services Supervisor
We provide our team members with exceptional opportunities for growth and development within the DoubleTree by Hilton brand portfolio, and we take pride in recognizing and rewarding our staff for their hard work, dedication, and long service.
DoubleTree by Hilton operates hotels in prime locations across the UK and Ireland. We are committed to nurturing talent and making smart investments to drive superior performance and growth.
The Role:
- As an Accommodation Services Supervisor, you will oversee your department to ensure excellence in guest care and team member experience
- In the absence of the Accommodation Manager, you will assume all management responsibilities
- You will represent the department, liaising with the Front Desk
- Conduct daily inspections of guest rooms to maintain high standards
- Ensure furnishings and equipment are clean and well-maintained, paying close attention to detail
- Assign daily, weekly, and monthly tasks to room attendants
- Monitor the computer system for updates on room status throughout the day
- Support and coordinate with the team regarding duties, room assignments, and schedules
- Be fully knowledgeable about all housekeeping departmental procedures
- Report and document any rooms that do not require service
- Log and report any maintenance issues found in the rooms and assigned areas
- Collaborate with other housekeeping supervisors
- Address, follow up, and communicate any guest comments or complaints.
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