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Service Desk Analyst
2 months ago
Role Overview
We are seeking a skilled Service Desk Analyst to join our team at Vistry Group PLC. As a Service Desk Analyst, you will be responsible for providing exceptional customer service by resolving technical issues and providing support to our users.
Key Responsibilities
- Provide 1st and 2nd line technical support to users via phone, email, and in-person.
- Log and track incidents in our ticketing system.
- Develop and maintain self-service documentation to assist users in resolving common issues.
- Escalate complex issues to senior technicians or other teams as needed.
- Work collaboratively with the Service Desk team to resolve issues and improve processes.
Requirements
- Previous experience in a customer-facing role, preferably in the IT sector.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and prioritize tasks effectively.
- Knowledge of ITSM tools and processes.
- Ability to learn and adapt to new technologies and systems.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
About Us
Vistry Group PLC is a leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do. We are committed to building sustainable communities and providing exceptional customer service.
