Agile Systems Analyst

1 week ago

Cheltenham, Gloucestershire, United Kingdom CV Library Full time
Job Title: Agile Systems Analyst

We are seeking a highly skilled Agile Systems Analyst to join our team at CV Library. As an Agile Systems Analyst, you will play a key role in providing day-to-day support and administration of our CRM, ERP, and integrations, as well as a diverse suite of business-focused applications.

Key Responsibilities:
  • Provide 2nd line support and administration of CRM, ERP, and integrations
  • Manage internal user systems support calls from the IT Service Desk
  • Resolve calls where possible or escalate to 3rd line support or 3rd party suppliers as appropriate
  • Report on the performance of the internal Vistry Group Business Systems
  • Assist in testing as required
  • Highlight when end users require training
  • Oversee testing and implementation of new functionality
  • Create and develop reports within CRM as and when requested by the business
  • Liaise with report developers and control the application and testing of new reports
  • Provide ad-hoc data extracts and reports as and when required
  • Effectively manage own workload, including planning and prioritization
  • Adhere to the IT Security Strategy at all times
Requirements:
  • Competitive basic salary and annual bonus
  • Agile working possible (dependent on role)
  • Up to 33 days annual leave plus bank holidays
  • Private Healthcare
  • Enhanced maternity, paternity, and adoption leave
  • Competitive contributory pension scheme
  • Life assurance - 4 x annual salary
  • Share incentive schemes
  • Employee rewards portal with many more benefits
Desirable:
  • Knowledge of the house building industry
  • Understanding and practical experience of managing a hosted Microsoft Dynamics CRM solution or COINS ERP
  • Experience of configuration of our in-house CRM/ERP platforms of choice (Dynamics 365/COINS)
  • Experience of report creation, development, and maintenance
About the Role:

This is an exciting opportunity to join our team and contribute to the success of our business. If you are a motivated and experienced Agile Systems Analyst looking for a new challenge, we would love to hear from you.

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