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Senior Claims Process Improvement Specialist
2 months ago
We are seeking a highly skilled Senior Claims Process Improvement Specialist to join our Claim Europe, Value Added Services team on a permanent basis. As a key member of our team, you will be responsible for analysing and documenting our Claims processes, identifying areas for improvement, and implementing changes to enhance the Customer/Broker journey and experience.
Key Responsibilities- Build strong partnerships with business colleagues at all levels across Claim Europe to provide business process improvement expertise and identify impediments to realising effective, efficient operations and business results.
- Review 'As Is' processes and make cost-effective recommendations for future state to senior management, ensuring you have their sponsorship and support to effectively deliver the required change.
- Own and lead the subsequent implementation efforts to achieve the identified benefits using relevant project and change management techniques, ensuring that your stakeholders and senior management are kept informed appropriately.
- Facilitate continuous improvement meetings, engage, and influence senior leaders and stakeholders by sharing your expertise of lean process improvement techniques.
- Work closely with other SPandE colleagues and business partners, actively participating in Claim strategic organisational initiatives which impact on operational effectiveness.
- Actively participate in Process improvement studies as an occasional project leader or individual contributor, assuming responsibility for less complete studies which potentially have significant impact on the operation of a business unit.
- As part of the TRV Europe Claim organisation, be responsible for the effective delivery and oversight of improvements to operational processes that support the European Business functions, leveraging the resources of the broader Travelers Claim organisation where appropriate to achieve efficiencies and ensure consistency in delivery of service.
- Coach, mentor and develop project team members and business leaders on continuous improvement, process optimisation and effectiveness.
- Oversee the business process function by implementing recommendations which result in significant improvements in operational performance through re-designed workflows, productive behaviours, and effective use of technology.
- Participate in various projects and initiatives as required by the Head of Claim, Europe.
- Perform other duties as assigned.
- General knowledge of the insurance industry and its core business functions.
- University degree.
- Six Sigma Green Belt certified or above, or other recognised Lean qualification trained and proven experience of leading multiple process improvement reviews.
- Have previously successfully delivered multiple process improvement projects and initiatives.
- Consistently seek out market insight and use your knowledge to assist in the process improvements for all business functions.
- Be a strategic/creative thinker.
- Have good stakeholder management and communication skills.
- Be able to navigate complex matrix organisations, working collaboratively with other business functions.
- Demonstrate the operational skills necessary to deliver established business plans.
- Be highly organised, delivery focused and be able to work under your own initiative.
- Proven experience of leading change and influencing key stakeholders and business leaders.
- Proven experience of leading and managing process improvement projects through the project management lifecycle.
- Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
- Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
- Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
- Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programmes, please visit our website.
