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Customer Service Representative
2 months ago
TRI Consulting Ltd is seeking an experienced Customer Service Executive to act as the first point of contact for all customer enquiries relating to products and services.
Key Responsibilities:- Build Relationships - Develop and maintain sustainable relationships with customer accounts through open and interactive communication.
- Order Processing - Process customer purchase orders and invoicing via post, email, and online portals.
- Record Keeping - Maintain accurate and up-to-date records of customer interactions and customer accounts.
- Complaint Handling - Handle customer complaints and provide appropriate solutions and alternatives within time limits.
- Team Collaboration - Work closely with other areas of the business to ensure a smooth delivery of service.
Requirements:
- At least 1 year's experience in a busy customer service or administration role.
- Experience using Microsoft Office (Word, Excel, and Outlook).
- Own transport is a necessity due to office location.
