Customer Service Representative

5 days ago

Warrington, Warrington, United Kingdom Reed Full time

Job Summary:

We are seeking a highly motivated and customer-focused professional to join our Network Enquiries team as a Customer Service Advisor. As a key member of our team, you will be responsible for delivering exceptional customer service to our valued customers, providing helpful and friendly support via phone.

Key Responsibilities:

  • Customer Service: Provide high-quality, helpful, and friendly service to customers, responding to their queries and complaints in a timely and efficient manner.
  • Problem-Solving: Use your expert knowledge and problem-solving skills to resolve customer issues and provide solutions that meet their needs.
  • Communication: Develop strong relationships with customers, listening to their concerns and communicating effectively to ensure their needs are met.
  • Teamwork: Collaborate with colleagues to achieve team goals and objectives, sharing knowledge and best practices to improve customer service.

Requirements:

  • Customer Service Experience: Previous experience in delivering exceptional customer service, either in a contact centre or other environment.
  • Strong Communication Skills: Excellent listening and communication skills, with the ability to build rapport with customers and colleagues.
  • Tech Savviness: Comfortable using IT systems and technology to support customer interactions.
  • Adaptability: Ability to work in a fast-paced environment, adapting to changing customer needs and priorities.

What We Offer:

  • Comprehensive Training: A comprehensive training program to develop your skills and knowledge, ensuring you are equipped to deliver exceptional customer service.
  • Opportunities for Growth: Opportunities for career development and growth, with a clear path for progression within the company.
  • Competitive Benefits: A competitive benefits package, including a range of perks and rewards to support your well-being and work-life balance.

Working Hours: A 37-hour week with flexible shifts, including some weekends, with a rest day during the week of your choice.

Long-Term Opportunity: This is a 12-month contract with the potential to become permanent, offering a stable and secure career path.

Company Culture: We offer a dynamic and supportive work environment, with access to a range of facilities and benefits to support your well-being and career development.

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