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CRM Operations Manager

2 months ago

City of London, United Kingdom Carousel Consultancy Ltd Full time
Position Overview:

We are seeking a highly skilled CRM Operations Manager to oversee the management and optimization of our client relationship management systems. This role is essential for enhancing our marketing and business development initiatives within a prestigious consultancy environment.

Key Responsibilities:
  • Supervise the implementation and ongoing maintenance of the CRM system, ensuring best practices are followed.
  • Collaborate with the marketing team to maintain data integrity and streamline operational processes supported by the CRM.
  • Develop and maintain marketing analytics dashboards for ongoing activity reporting.
  • Investigate and rectify outdated data fields to ensure accuracy.
  • Work closely with the development team to design and implement a roadmap for system improvements.
  • Gather and analyze end-user requirements to enhance CRM data access and usability.
  • Support the development of a comprehensive CRM strategy in collaboration with various stakeholders.
  • Conduct research on emerging CRM technologies to keep the firm at the forefront of industry standards.

Qualifications:
  • Extensive experience with CRM systems in a professional services context.
  • Proficient in MS Dynamics, with additional knowledge of Peppermint being advantageous.
  • Demonstrated experience in directing the development and implementation of CRM software solutions.
  • Strong understanding of data management practices, including data capture, warehousing, and security.
  • Excellent communication skills, capable of liaising effectively at all organizational levels.
  • Highly organized and proactive, with a keen attention to detail.

What We Offer:
Our firm is committed to fostering a supportive and dynamic work environment, offering competitive compensation and a range of benefits designed to support your professional growth and well-being.