Customer Service Representative
1 week ago
About DX Group
DX Group is a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland. We deliver the important things in life, providing next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles.
Our brand is what we do every day, and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
What We Offer
We are passionate about developing our people's careers with us. We provide training and opportunities for growth, and you will work with a great bunch of people who are focused on meeting the DX Delivered Exactly promise.
We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long-term growth.
Role Summary
Our Customer Service Representatives live our customer promise – Delivered Exactly – by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers.
Working alongside our operational and account management teams, you will be able to positively influence our customers' needs and resolve any potential issues.
Key Responsibilities
- Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
- Action all customer queries in line with the required processes and service level agreements
- Work as part of a team to ensure great customer service delivery – every time
- Engage proactively with service centres to ensure customer requirements are received and actioned
- Recognise and deal with queries, requests and problems in line with our customer account requirements
- Identification and action of escalation issues
- Undertake any other customer account support duties as required
Benefits
- Competitive Rates of Pay
- Company Funded Health Cash Plan
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more
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