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Customer Support Coordinator

2 months ago

Moulton Northamptonshire, United Kingdom Interaction Recruitment Full time
Job Description

Job Title: Customer Support Coordinator

Job Type: Permanent

Job Hours: Full-time

Job Description:

We are seeking a highly skilled and experienced Customer Support Coordinator to join our team at Interaction Recruitment. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Handle all inbound sales enquiries with professionalism and efficiency
  • Build and maintain strong relationships with customers and resellers through regular engagement and account management activity
  • Develop sales opportunities by following up on marketing campaigns and conducting outbound sales activity
  • Provide regular updates to customers on order progress, including any changes to specification or delivery arrangements
  • Develop and maintain a comprehensive understanding of our suite of products and services
  • Manage your time and output expectations effectively, even with a fluctuating workload
  • Manage the booking of customer demonstrations and training with field-based staff
  • Support all staff with order processing requirements
  • Effectively complete customer and reseller records in Dynamics Navision (NAV)
  • Regularly report into the head of Sales and Marketing
  • Support business requirements, including executing marketing campaigns, events, training, support, and administration
  • Support other areas of the business in the event of departmental training, holiday cover, sickness, or the like
  • Communicate effectively with other functions within the business that are part of the end-to-end sale, order, delivery, and support process
  • Escalate any issues that may impact the customer experience or financials of any order in a timely manner

Knowledge and Experience:

  • Positive, proactive attitude and willingness to learn
  • Ability to manage change
  • Proficiency in IT and computer systems, including Microsoft Word, Excel, and Outlook
  • Experience with Microsoft NAV would be beneficial, but not essential
  • Ability to work in a fast-paced environment and manage workload
  • Excellent team development skills and professionalism
  • Effective management of customer, internal, and external stakeholder relationships

Desirable Qualifications:

  • Customer service/relationship training, if not already possessed
  • Customer services qualification, but not essential

Competencies:

  • Self-starter
  • Resourceful and confident
  • Ability to build strong working relationships
  • Customer-focused
  • Goal-oriented
  • Excellent written and verbal skills
  • Effective organisational skills