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Client Services Coordinator

2 months ago

Moulton Northamptonshire, United Kingdom Interaction Recruitment Full time

Position:
Client Services Coordinator

Employment Type: Permanent

Work Schedule: Full-time

Role Overview

The primary point of contact for inbound customer inquiries and order management across a diverse range of products and services, including software, hardware, training, support, and administrative tasks.


Responsible for creating orders and quotes (utilizing NAV) while providing expert guidance to customers to ensure they select the appropriate products for their needs (comprehensive training will be provided).

Engaging with the blind and visually impaired community, you will serve as the main liaison for customers, resellers, and new business opportunities across various regions.


Key Responsibilities:

  • Manage all incoming sales inquiries via phone, email, web, and interdepartmental communications with professionalism and efficiency.
  • Foster and maintain relationships with customers and resellers through regular engagement and account management.
  • Identify and develop sales opportunities by following up on marketing initiatives and conducting outbound sales activities.
  • Provide timely updates to customers regarding order status, particularly if there are changes to specifications or delivery timelines.
  • Cultivate a thorough understanding of the full range of products and services offered.
  • Effectively manage time and meet output expectations amidst varying workloads.
  • Coordinate customer demonstrations and training sessions with field staff.
  • Assist all team members with order processing needs.
  • Accurately maintain customer and reseller records in Dynamics Navision (NAV).
  • Report regularly to the Head of Sales and Marketing.
  • Support business initiatives, including executing marketing campaigns, events, training, and administrative tasks.
  • Provide assistance in other business areas during training, leave, or illness.
  • Communicate effectively with other departments involved in the sales, order, delivery, and support processes.
  • Promptly escalate any issues that may impact customer experience or financial aspects of orders.
Knowledge & Experience:

Essential:

  • A positive, proactive attitude with a willingness to learn.
  • Ability to adapt to change.
  • Proficiency in IT and computer systems, including Microsoft Word, Excel, and Outlook; experience with Microsoft NAV is advantageous but not mandatory.
  • Capability to thrive in a fast-paced environment and manage workload effectively.
  • Strong team development skills and professionalism.
  • Effective management of relationships with customers and stakeholders.
Desirable:

  • Experience in the Assistive Technology sector is beneficial but not required.
  • Interest in and knowledge of Assistive Technologies is a plus.
  • Customer service or relationship training is preferred; however, this can be provided.
Qualifications:

Desirable:

  • A qualification in customer services is beneficial but not essential.
Competencies:

  • Self-motivated and resourceful.
  • Ability to build strong working relationships.
  • Customer-focused approach.
  • Goal-oriented mindset.
  • Excellent written and verbal communication skills.
  • Strong organizational abilities.
This position offers a permanent opportunity with a full-time schedule. A valid driving license is required.


Interaction Recruitment is an equal opportunities employer and welcomes applications from all qualified individuals regardless of race, sex, disability, religion/belief, sexual orientation, or age.



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